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Customer Service

  
Shipping & Delivery
For FedEx shipping you may select from ground shipping , 2 day, or overnight. Please allow for 2-7 days for ground shipping. We offer free shipping for all orders within the U.S. This excludes Alaska, Hawaii, and Peurto Rico. All APO/FPO/DPO will be shipped through USPS.We ship all of our orders same day to next day on all orders received Monday through Friday.Weekend orders will be shipped on Monday.You will receive a FedEx tracking number that will be sent to your e-mail. You may check the status of your shipment on the from fedex.com by entering your tracking number. 
Privacy & Security
We use your personal information only to process your order and provide you with customer service. We are a singularly operated business and we are not affiliated with any additional party. We will not share any information you provide with a third party.
Unlimitedjeans.com is a verified Authorize.Net Merchant.
Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to manage their payment transactions securely and reliably.
Authorize.net provides a safe and secure medium for us to store and process payment information.
    
Returns & Replacements
We accept returns for up to 30 days after receipt of your purchase. Return items must be sent back in their original packaging, with store tags attached.
We do not accept returns for underwear and swimwear. When returning footwear, shoes must be placed inside of the manufacturer’s shoebox, then inside of a separate shipping box. Do not write on the manufacturer’s shoebox, tape it closed, or use it as a shipping box. Footwear returns will not be accepted unless both the shoes and shoebox are undamaged.
You may use any shipping service you like, but UnlimitedJeans.com cannot be responsible for lost return shipments. You are also responsible for the return shipping fee.
Send your package to:
Unlimited Jeans
401 Broadway
New York, New York 10013
(212) 661-6355
support@unlimitedjeans.com
  
Ordering
You can place an order by registering an account or as a guest. 
Registering an account allows you to store information for future orders, view previous orders, and receive promotional offers as well as coupon codes.
Mailing and Billing info will be stored if you have an account. Billing info will need to be entered for all new orders.
Make sure to specify if your shipping address is different than your billing address. 
When selecting shipping you will have an option to choose free shipping. Make sure to select the "free shipping" option as you will be charged if FedEx ground is selected.
  
Payment, Pricing & Promotions
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo. These cards are secure and provide for the fastest order processing.
All payments go through the secure authorize.net system.
We are required by law to charge sales tax on orders delivered to states in which we have corporate locations. Therefore, sales tax will be charged on orders delivered to New York subject to local tax rates.
  
Viewing Orders
Upon submitting an order you will receive an e-mail that includes an invoice with your order information.
To view updates on your order status you can log in to your account and view the status of your order to check the shipping status and tracking information.
   
Updating Account Information
To update your account information for any address or billing changes you can edit and save changes by logging into your account.
You can change your e-mail address and password information as well.
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